:root{--navy:#10233f;--ink:#182337;--muted:#69758a;--line:#e2e7ef;--paper:#fff;--bg:#f4f6f9;--shadow:0 18px 55px #1b2a4421}*{box-sizing:border-box}html{background:var(--bg)}body{color:var(--ink);margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,sans-serif}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}button{color:inherit}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline-offset:2px;outline:3px solid #2261da40}.eyebrow{text-transform:uppercase;letter-spacing:.13em;color:#547099;margin:0 0 8px;font-size:11px;font-weight:800}.muted{color:var(--muted)}.topbar{background:var(--navy);color:#fff;justify-content:space-between;align-items:center;height:76px;padding:0 34px;display:flex;box-shadow:0 2px 12px #0b172c33}.brand,.account{align-items:center;gap:12px;display:flex}.brand-mark,.login-logo{color:var(--navy);background:#fff;place-items:center;display:grid}.brand-mark{border-radius:12px;width:42px;height:42px;transform:rotate(-2deg)}.brand>span:last-child,.account>span:nth-child(2){flex-direction:column;display:flex}.brand strong{letter-spacing:.04em;font-family:Georgia,serif;font-size:23px}.brand small,.account small{color:#b9c5d7;font-size:12px}.account strong{font-size:14px}.avatar{color:#173d78;background:#e7eefb;border-radius:50%;place-items:center;width:36px;height:36px;font-weight:800;display:grid}.icon-button{cursor:pointer;width:38px;height:38px;color:inherit;background:0 0;border:0;border-radius:10px;place-items:center;display:grid}.icon-button:hover{background:#ffffff15}.login-page{background:linear-gradient(135deg,#0b1b31 0%,#16365f 55%,#204e82 100%);grid-template-columns:minmax(350px,1fr) minmax(420px,620px);min-height:100vh;display:grid}.login-brand{color:#fff;flex-direction:column;justify-content:center;padding:clamp(40px,8vw,120px);display:flex;position:relative;overflow:hidden}.login-brand:after{content:"";border:1px solid #ffffff18;border-radius:50%;width:420px;height:420px;position:absolute;top:-130px;right:-180px;box-shadow:0 0 0 70px #ffffff08,0 0 0 140px #ffffff05}.login-logo{z-index:1;border-radius:18px;width:62px;height:62px;margin-bottom:28px;position:relative}.login-brand .eyebrow{color:#9fc0ef}.login-brand h1{letter-spacing:-.04em;z-index:1;margin:0;font-family:Georgia,serif;font-size:clamp(46px,6vw,78px);line-height:1;position:relative}.login-brand>p:not(.eyebrow){color:#c4d4e9;max-width:520px;font-size:18px;line-height:1.65}.login-feature{color:#dce8f6;align-items:center;gap:14px;margin-top:40px;display:flex}.login-feature>svg{background:#ffffff12;border:1px solid #ffffff18;border-radius:12px;width:46px;height:46px;padding:11px}.login-feature span{flex-direction:column;display:flex}.login-feature small{color:#aebfd5;margin-top:4px}.login-card{box-shadow:var(--shadow);background:#fff;border-radius:20px;align-self:center;margin:30px clamp(25px,5vw,70px) 30px 0;padding:clamp(28px,5vw,48px)}.login-card h2,.panel h1,.page-heading h1,.detail-heading h1{color:#142641;letter-spacing:-.025em;font-family:Georgia,serif}.login-card h2{margin:0;font-size:32px}.login-card>.muted{margin-bottom:24px;font-size:14px;line-height:1.55}.form-stack,.ticket-form{gap:17px;display:grid}.form-stack label>span,.ticket-form label>span,.ticket-form legend,.message-form label>span{color:#46546a;margin-bottom:7px;font-size:12px;font-weight:750;display:block}input,select,textarea{width:100%;color:var(--ink);background:#fff;border:1px solid #d5dde8;border-radius:10px;padding:12px}textarea{resize:vertical;line-height:1.5}input::placeholder,textarea::placeholder{color:#9aa4b3}.primary,.secondary,.complete{cursor:pointer;border:0;border-radius:10px;justify-content:center;align-items:center;gap:8px;padding:11px 16px;font-size:13px;font-weight:750;display:inline-flex}.primary{color:#fff;background:#1c58b8;box-shadow:0 5px 15px #1c58b833}.primary:hover{background:#164998}.secondary{color:#445269;background:#fff;border:1px solid #d7dee9}.secondary:hover{background:#f7f9fc}.complete{color:#fff;background:#167850}.wide{width:100%}.admin-login{border-top:1px solid var(--line);margin-top:27px;padding-top:18px}.admin-login summary{cursor:pointer;color:#627086;font-size:13px;font-weight:750}.admin-login .form-stack{margin-top:16px}.privacy-note{color:#9199a6;margin:24px 0 0;font-size:10px;line-height:1.45}.error-box{color:#9b2c2c;background:#fff0ef;border:1px solid #f1c5c2;border-radius:9px;padding:10px 12px;font-size:12px}.content{width:100%;max-width:1400px;margin:auto;padding:44px clamp(24px,6vw,86px) 75px}.content.narrow{max-width:1100px}.page-heading{justify-content:space-between;align-items:flex-end;gap:25px;margin-bottom:28px;display:flex}.page-heading h1,.panel h1,.detail-heading h1{margin:0;font-size:36px;line-height:1.1}.page-heading p:last-child,.panel-heading>p:last-child{color:var(--muted);margin:9px 0 0;font-size:14px}.ticket-list{gap:10px;display:grid}.ticket-card{border:1px solid var(--line);background:#fff;border-radius:12px;grid-template-columns:minmax(0,1fr) auto;gap:18px;width:100%;padding:17px 16px 17px 20px;display:grid;position:relative;overflow:hidden;box-shadow:0 2px 7px #14233706}.ticket-card:hover{border-color:#bac6d7;transform:translateY(-1px);box-shadow:0 8px 22px #14233712}.ticket-accent{width:4px;position:absolute;top:0;bottom:0;left:0}.ticket-accent.neu{background:#236ee8}.ticket-accent.in_arbeit{background:#d8870c}.ticket-accent.wartet{background:#7557cf}.ticket-accent.erledigt{background:#17875a}.ticket-main{min-width:0}.ticket-main>strong{color:#172b49;margin:8px 0 5px;font-family:Georgia,serif;font-size:17px;display:block}.ticket-main>p{color:#657185;white-space:nowrap;text-overflow:ellipsis;margin:0;font-size:13px;line-height:1.45;overflow:hidden}.ticket-top{align-items:center;gap:8px;display:flex}.ticket-top small{color:#929baa;font-size:10px}.badge,.urgent{text-transform:uppercase;letter-spacing:.04em;border-radius:99px;padding:4px 8px;font-size:10px;font-weight:800;display:inline-flex}.badge.neu{color:#236ee8;background:#e8f1ff}.badge.in_arbeit{color:#bd7100;background:#fff4dc}.badge.wartet{color:#7557cf;background:#f0ebff}.badge.erledigt{color:#17875a;background:#e3f6ee}.urgent{color:#b32727;background:#ffebea}.ticket-meta{color:#7e899a;align-items:center;gap:18px;margin-top:12px;font-size:11px;display:flex}.ticket-time{color:#98a2b1;align-items:center;gap:12px;display:flex}.ticket-time small{white-space:nowrap;font-size:10px}.empty{text-align:center;background:#fafbfd;border:1px dashed #ccd5e1;border-radius:14px;flex-direction:column;justify-content:center;align-items:center;min-height:280px;padding:30px;display:flex}.empty>span{color:#17764f;background:#e5f5ed;border-radius:50%;place-items:center;width:52px;height:52px;display:grid}.empty h2{margin:16px 0 5px;font-family:Georgia,serif}.empty p{color:var(--muted);margin:0 0 20px;font-size:13px}.form-page,.detail-page{max-width:900px}.back-link{color:#617087;align-items:center;gap:7px;margin-bottom:16px;font-size:12px;font-weight:700;display:inline-flex}.panel{border:1px solid var(--line);background:#fff;border-radius:17px;overflow:hidden;box-shadow:0 7px 28px #1423370f}.panel-heading,.detail-heading{border-bottom:1px solid var(--line);padding:25px 28px}.ticket-form{padding:26px 28px}.form-row{grid-template-columns:1fr 1fr;gap:14px;display:grid}.ticket-form fieldset{border:0;grid-template-columns:1fr 1fr;gap:10px;margin:0;padding:0;display:grid}.radio{border:1px solid #dce2ea;border-radius:10px;align-items:flex-start;gap:9px;padding:12px;display:flex!important}.radio input{width:auto;margin-top:2px}.radio span{margin:0!important}.radio strong,.radio small{display:block}.radio small{color:#7d8898;margin-top:3px;font-weight:400}.ticket-form footer{border-top:1px solid var(--line);justify-content:flex-end;gap:10px;padding-top:19px;display:flex}.stats{grid-template-columns:repeat(4,1fr);gap:13px;margin-bottom:30px;display:grid}.stats a{border:1px solid var(--line);background:#fff;border-radius:13px;align-items:center;gap:12px;padding:16px;display:flex}.stats a:hover{border-color:#c1cddd;transform:translateY(-1px)}.stat-icon{border-radius:10px;place-items:center;width:38px;height:38px;display:grid}.stat-icon.neu{color:#236ee8;background:#e8f1ff}.stat-icon.in_arbeit{color:#bd7100;background:#fff4dc}.stat-icon.wartet{color:#7557cf;background:#f0ebff}.stat-icon.erledigt{color:#17875a;background:#e3f6ee}.stats b{font-size:23px;line-height:1;display:block}.stats small{color:var(--muted);margin-top:5px;font-size:11px;display:block}.list-heading{justify-content:space-between;align-items:center;margin:0 0 12px;display:flex}.list-heading h2{margin:0;font-family:Georgia,serif;font-size:20px}.list-heading a{color:#285ead;font-size:12px;font-weight:700}.detail-heading{justify-content:space-between;align-items:flex-start;gap:18px;display:flex}.detail-body{padding:26px 28px}.detail-tags{align-items:center;gap:8px;display:flex}.detail-tags>span:not(.urgent){color:#657185;border:1px solid #dce2ea;border-radius:99px;padding:4px 8px;font-size:11px}.description{color:#415068;white-space:pre-wrap;margin:20px 0;font-size:14px;line-height:1.7}.detail-body dl{background:#f5f7fa;border-radius:10px;grid-template-columns:repeat(3,1fr);gap:10px;margin:0;padding:14px;display:grid}.detail-body dt{text-transform:uppercase;letter-spacing:.06em;color:#8792a2;font-size:9px;font-weight:800}.detail-body dd{margin:4px 0 0;font-size:12px;font-weight:700}.conversation{border-top:1px solid var(--line);margin-top:28px;padding-top:23px}.conversation h2{align-items:center;gap:8px;font-family:Georgia,serif;font-size:19px;display:flex}.message{background:#f1f4f8;border-radius:12px;max-width:85%;margin:10px 0;padding:12px 14px}.message.admin{background:#e8f0fc;margin-left:auto}.message header{justify-content:space-between;gap:20px;display:flex}.message header strong{font-size:11px}.message header small{color:#8490a0;font-size:9px}.message p{white-space:pre-wrap;margin:7px 0 0;font-size:13px;line-height:1.5}.message-form{gap:10px;margin-top:20px;display:grid}.message-form button{justify-self:end}.status-actions{border-top:1px solid var(--line);background:#fafbfd;flex-wrap:wrap;align-items:center;gap:9px;padding:17px 28px;display:flex}.status-actions>span{color:#7c8798;margin-right:auto;font-size:11px;font-weight:800}.simple-page{text-align:center;place-content:center;min-height:100vh;padding:30px;display:grid}.simple-page h1{font-family:Georgia,serif}@media (max-width:850px){.login-page{grid-template-columns:1fr}.login-brand{padding:50px 25px 35px}.login-brand:after,.login-feature{display:none}.login-brand h1{font-size:45px}.login-card{margin:0 18px 35px}.topbar{padding:0 18px}.account>span:nth-child(2){display:none}.content{padding:30px 18px 55px}.stats{grid-template-columns:1fr 1fr}.page-heading{align-items:flex-start}}@media (max-width:560px){.brand small{display:none}.page-heading{display:grid}.page-heading .primary{justify-self:start}.ticket-card{grid-template-columns:1fr}.ticket-time{display:none}.ticket-meta{flex-wrap:wrap;gap:8px 13px}.form-row,.ticket-form fieldset,.detail-body dl{grid-template-columns:1fr}.panel-heading,.ticket-form,.detail-heading,.detail-body{padding-left:18px;padding-right:18px}.detail-heading h1,.panel h1,.page-heading h1{font-size:29px}.status-actions{padding:15px 18px}.message{max-width:95%}}@media (prefers-reduced-motion:reduce){*{transition:none!important}}